Privacy Policy

Last Updated: December 29, 2025

At EZAFYX ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered damage analysis service.

1. Information We Collect

We collect information to provide and improve our Service. This includes:

  • Personal Information: Email address (only if you register an account or contact support).
  • User Content: Images and photos of home/apartment damage you upload for analysis.
  • Technical Data: IP address, browser type, operating system, device information, and timestamps.
  • Usage Data: Information about how you interact with our website (pages viewed, buttons clicked).
  • Cookies: Data stored on your device to maintain session status and preferences.

2. How We Use Your Data

We use the collected data for the following purposes:

  • To provide, operate, and maintain our AI analysis services.
  • To generate automated repair recommendations based on your uploaded images.
  • To improve our AI models and algorithms (using anonymized data).
  • To monitor usage trends and prevent fraudulent or abusive activity.
  • To communicate with you regarding updates, security alerts, or support.
  • To comply with legal obligations and enforce our Terms of Service.

3. Image Processing & Artificial Intelligence

How it works: When you upload an image, it is processed by our AI algorithms to identify damage patterns.

  • Processing: Images are transmitted securely to our servers or trusted third-party AI processors for analysis.
  • No Sale of Photos: We do not sell your uploaded images to third parties or advertising agencies.
  • Anonymization: We may strip metadata (EXIF data) from images to protect your privacy before processing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with the website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information. We may share data with:

  • Service Providers: Third-party companies (e.g., cloud hosting providers, AI API providers) that perform services on our behalf. They are obligated to protect your data.
  • Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

We will retain your Personal Data and uploaded images only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain usage data for internal analysis purposes to strengthen security or improve functionality.

7. Your Rights (GDPR & CCPA)

Depending on your location (including the European Economic Area (EEA), UK, or California), you may have specific rights regarding your personal data:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data and uploaded images.
  • Right to Withdraw Consent: If we rely on consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us at support@ezafyx.com.

8. Security

We value your trust in providing us your Personal Information and we use commercially acceptable means (such as SSL/TLS encryption) to protect it. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

9. International Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using EZAFYX, you consent to this transfer.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@ezafyx.com
Website: www.ezafyx.com